Hamilton County Property Records Portal Redesign

The Hamilton County Government sought to modernize its property records and tax deduction forms portals to improve accessibility, efficiency, and user experience. The existing systems were outdated, not mobile-friendly, and lacked a cohesive user interface, making it challenging for users to navigate and access information. The goal was to transform these crucial tools with a modern interface that adheres to UI/UX best practices, making property information, history, values, and taxes readily accessible.
Hamilton County Property Records Portal Redesign

Duration

Aug 2017
30 weeks
Hamilton County Property Records Portal Redesign

Objectives

  • Rebuilding a complex and dated database system into a user-friendly portal.
  • Ensuring the new design was accessible on various devices, especially mobile platforms.
  • Balancing technical functionality with aesthetic appeal to enhance user engagement.

Process

As the lead UI/UX designer and front-end developer, I was responsible for the prototyping and architecture of a new, modern, customer-centric portal. Leveraging the Bootstrap framework, I spearheaded the front-end development to ensure a mobile-friendly and accessible design. My role also encompassed conducting extensive user research to inform the design process and meet the diverse needs of the portal’s users, including individuals, mortgage companies, and property managers.

  • Prototyping and User Research: Initiated the project with comprehensive user research to understand the needs and pain points of the target audience. This informed the development of prototypes that were iteratively tested and refined.
  • Front-End Development: Utilized the Bootstrap framework to implement a responsive design, ensuring the portal’s accessibility and usability across all device types.
  • Architecture: Overhauled the backend architecture to support a more streamlined and efficient data retrieval process, significantly reducing load times and improving the overall user experience.

Outcome:

The redesign of the Hamilton County Property Records and Tax Deduction Forms portal marked a significant technological leap forward. The new portal delivers a modern, streamlined interface that is mobile-friendly and easy to navigate. By focusing on user-centered design principles, the project successfully enhanced the accessibility and usability of a vital community resource, resulting in increased satisfaction and engagement among users.

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I had a strong idea of the product we needed to build, but I was pleasantly surprised when the [Counterpart] team came back with even better ideas of how to reach our goals. With Counterpart, all the bases are always covered.
Diana Cleland

Web Administrator